Practice Information

Our services include:

Consultations in French are available by Dr Simon Jeaffreson

Interpreter Services available
Phone: 131 450

Sign language interpreter
Phone: 1800 246 945

We are Department Of Veterans' Affairs and Workcover approved providers.

Consultations

We operate by an appointment system. Urgent cases are always accommodated. A routine consultation is 10-15 minutes. A first visit may take longer. If you feel you require a longer consultation time, please advise reception when making your appointment.

Should more than one family member need to be seen, please make an appointment for each person. Last minute requests to see siblings or friends will result in delays for all subsequent appointments that day.

Repeats of regular prescriptions require a brief consultation, which will be fitted in between normal appointments. These will be bulked billed and no appointment is necessary. If a third party collects the script, we are unable to bill Medicare and a $10 fee will apply. If any other matter is discussed the consultation will attract the normal fee.

Home Visits are available for regular patients whose condition prevents them from attending the surgery. However, as they cause disruption to the normal working day we ask you to limit these to essential cases.

Telephone Calls

Your time with your doctor is important, so we prefer that consultations not be interrupted by phone calls. Please leave a message with reception stating the reason of your call and a return phone number and we will call back as soon as possible. Your call will always be put through in the case of an emergency.

Results Follow Up

If your doctor wishes to discuss your results you will be contacted by phone. A letter will be posted to you if we are unable to contact you by phone. You are welcome to phone the surgery for your results. Most results are available 2 to 3 days after the specimens were collected.

Reminder System

We offer a reminder system for pathology tests, pap smears, immunisations etc. If you prefer not to receive reminder notices please advise us.

Billing

Payment is required in FULL at the time of consultation. Our gap is $40 and $25 for Health Care Card Holders.

We can claim on your behalf the Medicare rebate at the time of your visit. This is paid directly into your bank account within a day or two.

Commonwealth Senior Cardholders, Pensioners and Veterans are bulked billed.

Workcover visits will be billed directly to Workcover.

Some services such as Insurance Medical and Commercial driver's Licence visits will be billed privately as we are legally unable to charge Medicare for these.